Jira Service Management

{"xsrfToken":"b8021f200fb460b55c4646be673bf56f9c25a7d0_lout","branding":{"id":"21","key":"sopsellpe","name":"Soporte Ayuda Seller PE","portalBaseUrl":"/servicedesk/customer/portal/21","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/21/6","theme":{"headerBGColor":"#fe0000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#990808","headerLinkHoverBGColor":"#990808","headerBadgeColor":"#990808"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/17260fd3-7a2b-4c93-a87d-082f798e99fb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzVjZmNlYS0xZDZkLTRiNjItOTg4ZS03ZGZhYTIzOWM4MzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE3MjYwZmQzLTdhMmItNGM5My1hODdkLTA4MmY3OThlOTlmYiI6WyJyZWFkIl19LCJleHAiOjE3MzUyNjMzODEsIm5iZiI6MTczNTI2Mjc4MX0.OvolhTal3WY1WAI1esfnL0dMkbzLh-26DkKNJCt5w8g&client=775cfcea-1d6d-4b62-988e-7dfaa239c836&mode=fit","logoId":"17260fd3-7a2b-4c93-a87d-082f798e99fb","isLogoAvailable":true,"helpCenterTitle":"Bienvenido a nuestro Centro de Ayuda Ripley","sharedPortalName":"Centro de ayuda","userInitialAnnouncementHeader":"Te damos la Bienvenida a nuestra plataforma corporativa de Soporte","userInitialAnnouncementMessageWiki":"<p>Si deseas revisar el estado de nuestros sistemas, puedes consultarlos en el siguiente link: <a href=\"https://status.ripley.cl/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a><br> Por otro lado, si presentas algún problema al levantar una solicitud puedes revisar el estado de la plataforma en el siguiente link: <a href=\"https://status.atlassian.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Atlassian</a></p>","translations":{"en-US":{"helpCenterTitle":"Sistema de ayuda Ripley Omnicanal","sharedPortalName":"Servicio de ayuda Ripley","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Bienvenido a nuestro Centro de Ayuda Ripley","sharedPortalName":"Centro de ayuda","announcementHeader":"Te damos la Bienvenida a nuestra plataforma corporativa de Soporte","announcementMessage":"Si deseas revisar el estado de nuestros sistemas, puedes consultarlos en el siguiente link: [Status Page|https://status.ripley.cl/]\nPor otro lado, si presentas algún problema al levantar una solicitud puedes revisar el estado de la plataforma en el siguiente link: [Status Atlassian|https://status.atlassian.com/]","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#472b8f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/829820b1-ffa5-4685-960c-e2b9d957d592/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzVjZmNlYS0xZDZkLTRiNjItOTg4ZS03ZGZhYTIzOWM4MzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyOTgyMGIxLWZmYTUtNDY4NS05NjBjLWUyYjlkOTU3ZDU5MiI6WyJyZWFkIl19LCJleHAiOjE3MzUyNjMzODEsIm5iZiI6MTczNTI2Mjc4MX0.ZNUwd-cc5ATcsuZGy0xVzYgSrt-Ex9gN4GttI13x5mI&client=775cfcea-1d6d-4b62-988e-7dfaa239c836&height=300&mode=fit","bannerMediaApiFileId":"829820b1-ffa5-4685-960c-e2b9d957d592","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"21","key":"sopsellpe","projectId":10676,"serviceDeskId":21,"name":"Soporte Ayuda Seller PE","description":"<p>¡Hola y bienvenido!</p>\n<p>Puedes abrir un ticket seleccionando la opción \"Solicitudes Sellers\". 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Luego de cada atención completa la siguiente encuesta, clic <a href=\"https://form.jotform.com/233403347502649\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">aquí</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/21","onlyPortal":false,"reqTypes":[{"id":"479","name":"Solicitudes Internas Ripley","descriptionHtml":"","callToAction":"Solicitudes Internas Ripley","introHtml":"","icon":10511,"iconUrl":"https://ripleycl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[117],"key":""},{"id":"202","name":"Solicitudes Sellers","descriptionHtml":"","callToAction":"Solicitudes Sellers","introHtml":"<p>Estimado seller, si presenta algún tipo de solicitud o problema, por favor, levantar el caso a continuación.</p>","icon":10708,"iconUrl":"https://ripleycl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[1183],"key":""},{"id":"201","name":"Backup Principal Solicitudes 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